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All returns must arrive with a completed returns form within the packaging. To download then print a copy of our returns from, click here.
If you wish to cancel an order, please ensure you notify us immediately by emailing us using the address [email protected].
If your order has already been dispatched, the full delivery costs cannot be refunded.
If you've recieved an item that's incorrect you must not open the packaging before retrungin to us. We must also be notified as soon as it is convenient and we will advise full instructions for an exchange.
Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
For our UK customers, there is a freepost address you may use within the first month of purchase. Please email [email protected] us for the address alongwith a completed and attatched Returns Form. We are unable to give out the address without a Returns Form.
Due to the obvious health and hygiene implications with adult goods, any goods that are being returned to be returned must comply with the following terms:
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods and will require postage costs to be covered
If you wish to return items that are not broken, you may use the following PO box address to send your items back to us so long as your return complies with the returns policy outlined below
PO BOX 228
On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch please view our delivery page.