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Returns Policy

All returns must arrive with a completed returns form within the packaging. To download then print a copy of our returns from, click here.

Cancelling an item

If you wish to cancel an order, please ensure you notify us immediately by emailing us using the address [email protected].

If your order has already been dispatched, the full delivery costs cannot be refunded.

Incorrect Items

If you've recieved an item that's incorrect you must not open the packaging before retrungin to us. We must also be notified as soon as it is convenient and we will advise full instructions for an exchange.

Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

Faulty Items 

For our UK customers, there is a freepost address you may use within the first month of purchase. Please email [email protected] us for the address alongwith a completed and attatched Returns Form. We are unable to give out the address without a Returns Form.

Items will be checked for faults and against the comments on the Returns Form, if the item is not faulty and the freepost address has been used then there will be a £5.00 flat charge which will either be deducted from your refund or requested before an exchange.  

If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances. 

Any discrepancies or damaged items need to be reported within 36 hours of being delivered. 

Replacement faulty items are sent back to you free of charge. 

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only. 

Policy In Depth

Due to the obvious health and hygiene implications with adult goods, any goods that are being returned to be returned must comply with the following terms:

  1. The goods must be unused
  2. The goods must be in their original condition & packaging
  3. Goods that are not heat sealed in the box are non refundable and non exchangeable
  4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable
  5. The goods must be received back within 14 days from the day your customer received their order
  6. Lingerie and items of clothing are non refundable and non exchangeable
  7. Videos and magazines are non refundable and non exchangeable

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods and will require postage costs to be covered

Returns Addresses

If you wish to return items that are not broken, you may use the following PO box address to send your items back to us so long as your return complies with the returns policy outlined below

PureViolet.co.uk
PO BOX 228
Hitchin
Herts
SG4 0WW

Postage Back to Customers

On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch please view our delivery page.

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